Frequently Asked Questions

• Prices – We set our prices under the manufacturer’s suggested retail for every holster or accessory we carry. On average our prices run about 10% to 15% less than suggested retail. Then, add in our shipping fees, which are generally less than most of our competition, and you’re saving money.

• Experience – Between Ed and I, we have about 15 years of solid experience dealing with holsters and accessories. Ed’s experience centers around competitive shooting and mine comes from 10+ years in law enforcement. Blend that together and you’ve got a nice mix of quality experience.

• Selection - We represent several quality holster manufacturers, and provide a large selection of holsters and accessories to choose from. We feel confident that you'll be able to find a rig to fit yours needs. We also work very hard to fulfill the holster needs of customers with unique or uncommon weapons.

• Great Customer Service – Here’s the kicker. Many companies talk about it, but very few actually practice it. We started this business in 1998, and built it up around a very simple philosophy: Treat the customers the way WE would want to be treated if we were customers. We strive to answer all phone calls, e-mail's, or other types of communications in a timely manner. If you have a question, please ask. Believe it or not, we spend a great deal of time simply responding to questions about holsters. If this sounds like a bunch of marketing hype and you’re not sure if we practice what we preach about customer service; check out our customer comments and you’ll see that we do. Our goal is to make you so happy, that whenever you think about buying a holster or accessory, you won’t think of anyone but us.

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I live near you. Do you have a retail storefront I can visit?

Yes, we do. Our storefront is located at:

203 North Harrison Avenue
Suite 130
Cary, NC 27513

It's located at the intersecton of North Harrison Avenue and Hillsboro St. in Cary. Although the physical address lists North Harrison Avenue, our store actually faces Hillsboro St.

Our store hours are Monday through Friday from 10:00 AM to 6:00 PM. As of right now, we aren't open on weekends.

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I like some of the items you have for sale, but I'm hesitant to make a purchase over the internet. What kind of assurances can you give me about your company?

Fair Question. Here are some things you can check out that may help with this question:

• Take a look at our customer comments and see what our customers are saying about us. Each of those testimonials are actual comments, used with permission, from past and present customers. Although we don't include e-mail info or any other contact information from any of the testimonials, we'll be glad to provide contact info for a select few customers who have graciously offered to give us references.

• Lastly, contact us. Give us an opportunity to prove that we want your business, and that we value each and everyone of our customers.

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How can I place an order and pay for it?

We have tried to make it as easy as possible for you to place and order. Please note that we do not place orders for out of stock holsters or ship holsters to customers without prior payment. To process your order in the quickest manner, we suggest payment via credit card or Paypal. We take orders the following ways:

• Online – Our web site has a secure integrated shopping cart that allows you to select a holster or accessory along with several options and then pay right through the shopping cart. The shopping cart guides you step by step through the checkout process. Our shopping cart will process the order for you and then give you the opportunity to pay with Visa or Master Card credit cards, Paypal payments, checks, and money orders. At the end of the process, you’ll receive a receipt via e-mail confirming your order. If you're concerned about using your credit card on our site, please see the question about web site security below. If you decide to pay by credit card, in the "BILL TO" section, please use the exact name and address as shown on your credit card bill. If another address is used, the charge will not successfully be processed.

• Via phone – Feel free to call us toll free at 1-877-486-6111 and place an order. We’ll need all the pertinent information about the holster or accessory that you are ordering. We’ll also need to know what method of payment you prefer to use. As noted above, we do not place orders for holsters out of stock or ship holster without prior payment.

• Via fax – Feel free to fax your order to 919-388-9101. Please provide all the pertinent information about the item being ordered and method of payment. Rest assured that your faxed information comes directly into our office and is only available to us.

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Is it safe to use my credit card at your site?

The answer is a resounding YES! We process all our credit card transactions through our Zoovy storefront and our merchant processor, Authorize.net. They both utilize the highest level of encryption available on the market today, which is currently 128 bit SSL encryption. During the actual transaction, all the credit card information is transmitted using the encryption we spoke of earlier. Even if someone were to somehow intercept information from the transaction, it would be encoded in such a manner that they could never read it. Other than the encrypted transaction, your card information is never sent via any other communication method. We can also tell you that we have processed hundreds of credit card orders and have yet to have a problem.

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I placed an order using my credit card and received an "unable to process card" message. What does this mean and how can I fix it?

Our merchant account processor automatically uses an anti-fraud measure called Address Verification System or AVS for short. The AVS system compares the name and address you provided in the BILL TO section of check-out against the name and address that is listed on file with your credit card company. If those names and addresses don't match, the transaction is not allowed to process. Most declined transactions occur because the BILL TO name/address doesn't match the name/address on file with the credit card company. Occasionally the transaction won't go through because the AVS cannot make contact with the respective credit company for verification.

If you did receive an "unable to process" message, we'll be in touch via e-mail or phone and let you know what the problem was. It's usually fairly easy to fix, and we can get your order processed.

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If I pay with a credit card, when will I be billed?

Per our billing policy, we bill your card at the time of the purchase. Even if the items have to be made or aren't in stock, your card will be billed when the order is placed.

We apologize in advance if you have any issues with this type of billing policy. We were forced to implement this policy due to losses from bad cards on shipped items and outright fraud.

In an effort to offset any concerns that this policy may cause, we offer a very liberal 45 day return policy and the option to cancel any order without any fees at any time.

If you have issues or concerns with this policy, we'd politely ask that you use another payment method or not place an order.

What is your Return Policy?

As customer satisfaction is so important to us, we offer a liberal 45 day return policy on most items, and some items have a 7 day return policy. If you aren't sure about the return policy, please feel free to call or ask. If you don't like the product, for whatever reason, return it to us within the allotted time period for a full refund. No return restocking fees or authorization numbers hassles.

• If the order was a mis-ship, defective or has a manufacturing flaw, we'll gladly pay the shipping fees to have the item returned to us or the manufacturer. Also, we'll be glad to pay the S/H fees to get the corrected order back to you.

• If you receive your order and find that you don't like to color, the way the item fits, you mistakenly ordered the wrong size, etc.; we'll be glad to take the order back for a refund or exchange. In those cases, we politely ask that you pay the S/H fees to ship the item back to us, and pay the S/H fees for a replacement order.

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With a refund, do I get my money back or store credit only?

We'll gladly give you your choice, a full refund or a store credit for the amount. Just let us know your preference.

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• Don Hume - We stock a fair amount of Don Hume, but can't possibly have everything in stock. If we don't have it, we'll immediately go to the factory to see if they can fill the order. If they can't it will have to be made. Obviously, if you'd rather not wait for it to be made, we'll gladly cancel the order or work to find you a suitable alternative.

• I-SHOT bags - We typically keep I-SHOT bags in stock. If we don't have an item in stock, we'll immediately go to I-SHOT to see if they can assist with the order.

• Wilderness Belts - We typically keep a fair amount of Wilderness belts in stock. If we don't have a belt in stock, we'll immediately go to Wilderness to see if they can assist with the order.

• ESS Glasses - We typically keep a fair amount of ESS glasses in stock. If we don't have glasses in stock, we'll immediately go to ESS to see if they can assist with the order.

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What shipping company do you use?

That depends on the size of the item ordered. Most items are shipped via USPS Priority Mail or USPS First Class Mail. Larger items such as I-SHOT bags or SIG Tac jackets ship via UPS Ground.

International orders are shipped via USPS International Express Mail.

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Do you ship internationally? If so, which international countries will you ship to?

Yes, we do ship internationally via USPS International Express Mail. It's not the cheapest method for international shipping, but it's certainly the most reliable and quickest. Our store is fully integrated with this international shipping method so just enter your country and address, and it will automatically compute the shipping costs. We currently ship to the following countries:

Australia Austria Bahamas Belgium Brazil Canada Denmark England Finland France Germany Greece Greenland

Iceland Italy Japan Luxembourg Madeira Monaco Morocco Netherlands New Zealand Northern Ireland Norway Poland

Portugal Puerto Rico Scotland Spain St. Croix St. John St. Thomas Sweden Switzerland United Kingdom Vatican City Virgin Islands Wales

 

If you are interested in having us ship to a country that is not listed here, please contact us.

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How much is shipping?

Our shipping costs are set to be economical and cost efficient for the buyer. They are NOT designed to be a profit center for us. We base our shipping costs on a per piece shipping rate.

Our shipping costs for items shipping in the U.S.are:

• Large items such as shooting bags, Sig Tac jackets, and large bulk orders will ship via UPS Ground. Our store is integrated with UPS so a real-time shipping cost is generated at check-out based on the weight of the item and the destination.

• Larger items such as holster/belt combos and shoulder holsters ship for anywhere from $8.50 to $8.00 (depending on the item size/weight) for the first item and $4.00 for each similar sized item after that.

• Medium sized items such as holsters ship for $7.50 for the first item and $3.00 for each item after that.

• Small items such as paddles, single magazine carriers, etc ship for $5.00 for the first item and $2.00 for each item after that.

Our store shopping cart will automatically calculate the U.S shipping based on the largest item.

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What is the average shipping time?

We ship items out every:

• Monday
• Wednesday
• Friday

If we have the item in stock, we'll typically ship it out on our next scheduled shipping day. Once the item is shipped, we'll send you an e-mail confirming the shipping date and an estimated arrival date.

Average shipping times will vary with each shipper and the destination.

• USPS Priority Mail shipments usually arrive in 3-5 business days.
• USPS First Class shipments usually take 2-10 business days depending on destination.
• UPS Ground delivery depends on the destination. Typical delivery times range between 2-6 business days.
• International shipments via USPS International Express Mail vary depending on the destination country, but generally take anywhere from 5 to 10 business days to arrive in the destination country. It may take longer than that to clear customs.

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Our FAQs page is constantly changing. If you have a question or FAQ that you believe should be added to this page, please let us know.